a) increased interactivity and trust with the website visitor;
b) (if an E-commerce site) increased sales/conversions.
Benefits of Live Chat
Adding live visitor chat to your website will help increase sales & conversions and improve customer satisfaction and loyalty. Why is this? Well the benefits are on a number of levels.
- More Ways For Your Customers To Contact You
- Once a visitor has chatted to you, their contact information is recorded against their visitor record in the database.
- When you start chatting to a customer you will have access to all previous live chat sessions and visits at the touch of a button
- Live chat enables the visitor to get the information they need quickly.
- You can watch what visitors are looking at and then send them a ‘can we help?’
- Live Chat features real time chat translation, enabling your visitors to chat to you in their own language.
- This can increase conversions without any additional work from your staff.